Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

How to Get Help Fast Xfinity, a subsidiary of Comcast, provides internet, TV, phone, and home security services to millions of customers across the United States. While their services are reliable, ...

Best Fares Now is a trusted travel booking platform that often collaborates with providers like Expedia to offer travellers discounted deals on flights, hotels, car rentals, and vacation packages.

With people using their mobile phones more than ever, having a good mobile network with a reliable signal, good speeds and quality customer service has never been more important. At Which?, we ...