A look at personalization and omnichannel in the retail customer service, with Chris Shaw and Micah Solomon. Newsletters Games Share a ... customers don't want ‘great experiences’ in quotes, ...

Although the study focused on retail outlets like department stores, supermarkets, and gas stations, the suffering economy is forcing all retail industries to emphasize value, a trait customer service ...

Retail customer service @FreedomTumZ via Twenty20. Remember when big box retailers crushed the “mom and pop” shops that once formed the backbone of retail?