Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

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South African brands stand at a critical inflection point. With customer expectations rising and digital competition ...

The restaurant chains are competitive in the market and retainage and direct contact with customers is a must to achieve good ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

Returns fraud is becoming a bigger problem for retailers each year. This is partly driven by the anonymous feel of ecommerce ...

For the UK to realize its AI ambitions, both public and private sectors must prioritize building robust data foundations. Entity resolution, contextual intelligence, and graph analytics provide the ...

Learn more› By The Deals Team The Deals team hunts for and highlights only the best discounts on picks made by our editorial ...

Seagate's HAMR tech leads HDD market with lower TCO, margin growth. Improving cash flow backs buybacks, dividends. Strong ...

AI is the new buzzword. It’s all over the news, and so many companies are learning how to adopt it and include it within ...

Karooooo demonstrates prudent financial management, strong insider ownership, and a disciplined capital allocation strategy.

The new SGP.32 standard delivers what eSIM promised all along, which previous standards failed: truly flexible and ...