Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

Allstate found customers who choose to use Drivewise are 25% less likely to have a severe collision than those who don’t. 1 Driving behavior research from Arity also reveals that Drivewise ...

Microsoft is cutting nearly 4% of the company’s total workforce, or around 9,000 workers. It’s the Tech Giant’s ...

The cyber-attack on Marks & Spencer will lead to an estimated £300 million hit to the company's profits this year. It now ...

While there are many benefits to hosting customer advisory boards (CABs), an often overlooked incremental benefit is using CAB members as brand champions.

From a security perspective, the option of remaining with an operating system that has had its support ended is not a wise one.

According to reports, Microsoft says it not only saved money, but increased employee and customer satisfaction as well with ...

MLGW asked Memphis customers to conserve electricity due to extreme heat and high power demand. The request comes during the first heat wave of the summer, with heat indices potentially reaching ...

US Bank CMO Michael Lacorazza on creating AI avatars of key target customers to capture insights and inform ad creative.

APS customers will receive a credit on their summer bills due to over-collection of a clean energy fee. The credit amount is based on energy usage, with higher users receiving larger discounts ...