GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...

Social Security is implementing anti-fraud measures requiring flagged applicants to verify their identity in person ...

The Social Security Administration implemented new rules today – Monday, April 14 – it says will enhance fraud prevention for claims filed over the telephone. The rules will allow individuals to ...

Discover the top UK casino gambling apps for mobile in 2025! Enjoy exciting games and fantastic bonuses while playing at the best mobile casino sites.

Apple Inc. will begin analyzing data on customers’ devices in a bid to improve its artificial intelligence platform, a move ...

Welcome to Money, Sky News' consumer and financial news hub. Today: house asking prices have reached a record high; what it's ...

A Chat-GPT screenless phone could be on the horizon and it should be something Apple is worried about when it comes to iPhone ...

Frequent digital tech was found linked to slower cognitive decline in older adults, challenging the idea that screen time harms brain health.

Mobile marketing is having an increasing influence on the purchasing decisions of Generation Z in Poland, according to a study published in the International Journal of Economic Policy in Emerging ...

U.S. to Freeze $2.2 Billion for Harvard After It Defies Trump A Showdown Between the White House and the Nation’s Wealthiest University The move came after the school said it would not submit to ...

Welcome to Money, Sky News' consumer and financial news hub. Today: the UK areas where homes sell in 19 days; good news for holiday money as the pound soars; our latest New Money video; and we help a ...