GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...

Put yourself in your audience’s shoes and be brave enough to admit when something you thought was working just isn’t.

WhatsApp Business empowers companies to connect with customers through a platform already installed on billions of devices ...

Westpac's CEO has responded after a customer was barred from accessing his own savings account during a recorded phone call with the bank's risk management team.

Global Study Shows 81% of Customers Still Rely on Direct Interaction with Humans to Fix Issues SALT LAKE CITY [April 10, 2025] – InMoment®, the leading provider of integrated Experience ...

The Social Security Administration recently walked back plans to have recipients make in-person visits in order to finalize ...

"Usually they are trying to play on your fear or a sense of urgency," Mandy Fisher, the chief info security officer of ...

VoIP’s uptake has been embraced with open arms in India’s growing tech scene, and plenty of providers have emerged with ...

Q: Is it true the rumor that all Social Security beneficiaries will have to go to a location to verify their identity to ...

A UGI Gas rate proposal brought no testimony at a Public Utility Commission (PUC) hearing in Williamsport as the company plans to increase its rate charged to customers. The natural gas distribution ...

In interviews, including one with Bloomberg News, acting Social Security Commissioner Leland Dudek threatened to temporarily ...