GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...

Put yourself in your audience’s shoes and be brave enough to admit when something you thought was working just isn’t.

A disgruntled customer took an axe to his local phone shop and threatened to “smash up” the store in a rage after claiming he ...

A Kuwaiti citizen was compelled to confess to insulting a customer service representative after being shown a recorded clip ...

To effectively drive business performance, and remain compliant with KYC and AML regulations, it’s vital financial institutions recognise the numerous issues caused by bad customer data, and follow ...

Global Study Shows 81% of Customers Still Rely on Direct Interaction with Humans to Fix Issues SALT LAKE CITY [April 10, 2025] – InMoment®, the leading provider of integrated Experience ...

The Social Security Administration recently walked back plans to have recipients make in-person visits in order to finalize ...

AI-powered sales automation startup 11x appeared to be on an explosive growth trajectory. However, nearly two dozen sources — including ...

Dear Margar-etiquette, As a customer at a retail or grocery store, I am almost overly annoyed by people being on their phones ...

The owners of a Greenville dog rescue lost over $2,000 after a fake customer service rep stole their information.