The UK’s skills gap is narrowing for first time in 10 years, with new figures suggesting it has passed its peak. ManpowerGroup’s 2025 Talent Shortage Survey revealed a reduction in the number of ...

In terms of the future of work, survey respondents ranked communication (34%), leadership (23%) and adaptability (12%) as the top three soft skills that will be most needed in the workplace.

With these, body language and eye contact come into play. Help your customer service team develop their communication skills by rotating staff regularly. For example, you may have a customer service ...