Help desk software uses multiple channels such as chat, email, calls, and online forms to register and solve customer issues.

Many parents in Texas are expressing frustration over delayed child support payments due to a recent system upgrade at the ...

A major international cybercrime organization known as Scattered Spider is setting its sights squarely on the insurance ...

This annual awards celebrates the products exhibited at ISTELive that are transforming education in schools around the world.

Liudmyla Karpenko was travelling to visit her daughter in the East Midlands and had spent 25 hours on a bus from Kyiv before ...

It’s no secret: choosing the right live chat software can make or break the customer experience in ecommerce. With hundreds ...

The Michigan House passed 'Taylor Swift Bills' to combat ticket bots and inflated resale prices with heavy fines for ...

For example, instead of summarizing a help desk ticket, an agent can route it to the right team and close the loop automatically, in real time. It's about turning passive data into meaningful results.

Billionaire Elon Musk is floating a new political party dubbed the "America Party" — but the idea could face major hurdles.

Digital nomads are redefining work with flexibility, global thinking, and autonomy. Here’s what entrepreneurs can learn from ...

The wide-ranging bill is the vehicle for much of Trump’s domestic policy agenda, containing key changes that will affect ...