Joint effort aims to accelerate digital transformation through integrated CRM and AI-powered CCaaS offerings for ServiceNow's Financial Services Operations (FSO) product ROCKVILLE, Md., May 1, 2025 ...

Historically, supporting after-hours care has been a significant challenge for healthcare practices. Whether it’s hiring additional staff to manage after-hours patient calls or addressing messages and ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows ...

The City of Cape Town this week welcomed international business process outsourcing (BPO) firm TP Group (formerly Teleperformance), as it opened its newest call centre in the Mother City.

Hundreds of contractors, or “purchasing assistants”, in a Philippines call centre were working to manually complete purchases occurring over the Nate app, the investigation found.

Moderator, "Face the Nation with Margaret Brennan;" Chief foreign affairs correspondent Margaret Brennan is moderator of "Face the Nation with Margaret Brennan" on CBS. Based in Washington, D.C ...

He received a text message from Westpac alerting him that the transfer had been blocked and advised him to contact their risk management team. Tim decided to record his phone conversion with the ...

Ally Lewber believed she was in a “fairy tale” romance until James Kennedy’s arrest last year — and she’s finally breaking down the “wake-up call” moment. The 29-year-old recalled ...

However, at one moment, instead of calling him by his last name, Emmer seemed to slip up and call Trump “President C---.” Emmer had taken to the stage guns blazing as he bellowed to the ...

Agents are not only more productive when given the tools and training to navigate the complex environment of a modern contact centre, they also contribute significantly to customer satisfaction ...