After criticism on social media, Airbnb ended up giving Mostarac a full refund, and told NewsNation in a statement that its “major disruptive event policy is currently in effect for impacted areas of southern California.” That means guests with an eligible booking can cancel for a refund.

Airbnb faces criticism for its handling of the California wildfires, with many accusing the company of an insensitive response after refusing to cancel a woman’s Los Angeles reservation during a wildfire that displaced tens of thousands of residents.