A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

Learn how to present PowerPoint on Zoom with this step-by-step guide. Share slides easily and avoid the usual glitches and hassles.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn ...

The report shows 98% of respondents confirming varying levels of AI technology integration into their contact center operations. The most deployed AI tools include chatbots and voicebots, chatbot ...

In a move that has kicked off a debate around the role of AI in global business communication, Teleperformance, the world’s largest call centre operator, has begun using artificial intelligence to ...

A well-designed PowerPoint presentation can make all the difference in a big meeting, whether you’re talking with employees, pitching investors or wooing clients. This visual display helps drive home ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more ...

The world’s biggest call centre company is using artificial intelligence to “neutralise” Indian accents for Western customers. Teleperformance said it was applying real-time AI software on ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...