Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

When an AI agent joins forces with a human customer experience representative, the real-time results are impressive.

It’s often said that people don’t quit their job because of the job. They quit because of a horrible boss. But sometimes it’s ...

ICMI's Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the industry, today ...

Platform users will also gain access to Krisp's latest AI Accent Conversion updates, which now support five Latin American English accents that represent approximately 85% of Spanish speakers across ...

The new sales channel enhances nationwide reach and scales revenue, complementing its direct store delivery (DSD) ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

That’s going away. We’ll use tools, we’ll keep rolling it out,” Bisignano said. “We’re going to win at field offices, we’re going to win at call centers. We’re going to win at processing centers. And ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...