GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

The new study suggests that seniors’ tech use could be as protective against dementia as exercise and higher education. View on euronews ...

Set SMART goals with your customers to get a sense of their objectives and make sure the goods or services you’re offering ...

Minimalist gadgets like the new Light Phone III, a smartphone that barely does anything, promise to help us focus. The ...

To effectively drive business performance, and remain compliant with KYC and AML regulations, it’s vital financial institutions recognise the numerous issues caused by bad customer data, and follow ...

The owners of a Greenville dog rescue lost over $2,000 after a fake customer service rep stole their information.

Each year, across personal and commercial landscapes, more U.S. consumers are gravitating toward mobile devices as their ...

Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

While more than 40 percent of respondents said they had been using their current provider ... that their new provider gave them better customer service, cellular coverage, call quality, and ...

Want to use your phone while traveling without getting hit with roaming fees? In this video, we’ll share smart tips and tricks to stay connected abroad—without the extra charges. Learn about ...

Generally speaking, you'll find cell phone deals coming in two forms - first as an outright sale on an unlocked device, and secondly as part of a carrier-plan tie-in. The latter can be a bit ...