Hertz, the rental car giant, recently confirmed that customer information was exposed through a cyberattack on one of its software vendors.

Short message service (SMS) messaging is one of the oldest and most popular texting methods. In addition to personal com ...

Reggie Scales at Vonage describes how misusing AI is undermining organisations’ communications strategies (and how to fix it) ...

Political consultant Andrew Kennedy went viral online after sharing posts on X, formerly Twitter, shaming the retail giant ...

Popular iOS app Second Phone Number leaks private texts and contact details through misconfigured Firebase database, ...

Scammers are targeting email inboxes in a sophisticated phishing scheme that impersonates multiple businesses by using ...

The early adopters of prepaid mobile technology were small and medium companies with large field staff. The offering capped ...

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

Social Security provides predictable monthly payments for millions of disabled and retired Americans and their families. What isn't so predictable is the government agency's customer service.

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

CreatorDB points out that not all influencer partnerships deliver results, and knowing how to find and approach the right ...

Customs and Border Protection has broad authority to search travelers’ devices when they cross into the United States. Here’s ...