Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

How to Get Help Fast Xfinity, a subsidiary of Comcast, provides internet, TV, phone, and home security services to millions of customers across the United States. While their services are reliable, ...