Marketing7y
Three Steps to Designing a Customer-Centric Organization
Step 2: Create a service blueprint to identify the future state of your customer-centric organization If the experience map is the current state, the service blueprint is the future state that ...
Forbes27d
Fifth Third Bank’s CIO On AI, Cloud And Customer-Centric Innovation
Modernizing Platforms and Enhancing Customer Experiences With the foundational ... as well as partnering with academic institutions for campus recruiting. The bank also runs cadet programs in ...
Jazz sends 50 senior leaders to INSEAD’s Singapore campus for advanced leadership program
As part of its commitment to future-proofing talent, Jazz has sent 50 senior leaders to INSEAD’s Singapore campus for an ...
Harvard Business School3y
Customer-Centric Design with Artificial Intelligence: Commonwealth Bank
Lakhani, Karim R., Yael Grushka-Cockayne, Jin Hyun Paik, and Steven Randazzo. "Customer-Centric Design with Artificial Intelligence: Commonwealth Bank." Harvard Business School Case 622-065, October ...