AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

The Contact Center as a Service (CCaaS) market is speedily progressing, drove by the growing demand for effective customer ...

Zensar will modernise Tesco IMS's end-to-end infrastructure, network and application hosting services and contact centre. The company will also partner with Tesco IMS to facilitate, build, and achieve ...

The below contact details are only for people who have an ongoing assessment or a social care package in place. If you do not have an ongoing assessment or care package in place, please contact ...

KUALA LUMPUR: Seven people have been detained in a raid on a condominium unit in Cyberjaya that was used as a scam call centre. Bukit Aman Commercial Crime Investigation Department (CCID ...

A raid by Pakistan’s Federal Investigation Agency (FIA) on a fake call centre in Islamabad turned chaotic as locals looted the premises. Viral videos show people stealing laptops, keyboards, and ...

The raid by Pakistan’s Federal Investigation Agency (FIA) on a fake call centre in Islamabad turned into a heist for the locals. Videos circulating on social media show people looting the place, ...

The Federal Investigation Agency (FIA), in collaboration with intelligence agencies, conducted a joint raid on a fake call centre run by Chinese nationals last Wednesday, March 12, in Islamabad, ...

If you need these questions answered, keep on reading. To have a FaceTime call with Android or PC users, go to FaceTime and tap Create Link. Set the name for the link in Add Name, then share it to ...

Listen to Story FIA raided fake call centre in Islamabad on March 15, 2025. Locals looted technical equipment amid raid chaos. Videos of looting widely shared on social media. When the Federal ...

A video of locals looting laptops and other gadgets from a fake call centre operated by Chinese nationals in the Pakistani capital has taken the internet by storm. The incident unfolded after the ...