Learn how to apply the ITIL process framework to prioritize and categorize different types of service requests and improve your request fulfillment performance.

VaaS is a bold new category at the intersection of media strategy, public perception and digital trust. It’s not traditional ...

Health systems cannot fully transition to value-based care without rethinking compensation models and employment contracts.

With factors like trade volatility and crushing cost surges, cost optimization is no longer the end-all, be-all.

Mattilda, a Mexico City-based fintech and edtech startup focused on automating school fee collection, has chosen Gr4vy, the ...

Companies must shift to collaborative ecosystem thinking to achieve lasting change in the digital era, writes Jeroen Tas.

SLM is a key element of Siemens’ strategy to use a digital twin to address complex challenges and drive innovation effectively. A digital twin of a product is a virtual representation of the actual ...

Sandip Agarwal from Sowilo Investment Managers believes large-cap IT firms are unlikely to exceed 6-7% revenue growth in the ...

The next technological transition to Web 4.0 has just begun, aiming to integrate digital and real objects and environments ...

Before Gareth Mitchell joined the BBC World Service he was a broadcast engineer. "The people who seemed to be having all the good fun were the creative types in the studios." So he swapped ...

What Is the SWIFT Banking System? The Society for Worldwide Interbank Financial Telecommunications (SWIFT) system powers most international money and security transfers.