And looking at lapsed customers, the seating and boarding process is the number one reason ... Zone 1 seats are window seats ...

Everyone who flies knows what a headache boarding an airplane can be. Scott McCartney, the Wall Street Journal's Middle Seat columnist, says airlines are working to simplify the process.

If you’re anxious about getting your seating arrangement in order, you naturally want to get the process started as soon as you step onto the plane. Boarding can be absolute chaos on crowded ...

"When you're boarding a plane, ask the crew member at this time ... By doing this, once the boarding process is complete, then the flight attendants can bring the extender to you at your seat.

A woman was recently able to board a plane without ever having shown a ticket or boarding pass - ilona titova An investigation is under way after a woman boarded a Delta Airlines flight from New ...